Use with Problem

Solution

Reason

State

Icon

-

-

-

Trying to connect to the server

Yes

-

-

Connection established

No

1- Disable windows firewall or any other firewall on the PC

2- Open the internet explorer and uncheck (work offline) from (File) menu

3- Call the Programming team to check that the IIS is running

1- There is a firewall on the PC

2- Internet Explorer is working offline

Connected to the Mainserver but couldn't connect to the IIS

Yes

1- Disable windows firewall or any other firewall on the PC

1- There is a firewall on the Mainserver

2- There is a firewall on the PC which does not allow the echo

Connected to the IIS but couldn't ping the Mainserver

No

1- Check that your network cable is plugged

2- Check that you can browse the network

3- Call the IT to check that the Mainserver is running

4- Check all reasons from states 3 &4

1- The Mainserver is closed

2- There is a problem with your network connection

3- There are a combination problems from states 3 & 4

Couldn't connect to the Mainserver and the IIS